Privacy Policy
1. About this policy
Clean & Simple Property Services Pty Ltd (“Clean + Simple”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, contact us, apply for work or otherwise interact with our business.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we may collect
Depending on how you interact with us, we may collect:
- Your name, telephone number and email address
- Your business name, position and contact details
- The address and details of a property or site requiring cleaning
- Information provided in quote requests, enquiries or feedback
- Billing and payment-related information
- Records of communications with you
- Information submitted by job applicants, employees or contractors
- Technical information such as your IP address, browser type, device information and website activity
- Any other information you voluntarily provide to us
Please do not provide sensitive personal information through our website unless it is reasonably necessary and we have requested it.
3. How we collect information
We may collect personal information:
- Directly from you through our website, telephone, email or in-person communications
- When you request a quote or engage our services
- When you apply for employment or contractor opportunities
- From our clients, contractors, service providers or business partners
- Through cookies, analytics tools and similar website technologies
- From publicly available sources, where appropriate
4. Why we collect and use information
We may use personal information to:
- Respond to enquiries and prepare quotations
- Arrange, provide and manage cleaning services
- Communicate with clients, prospective clients and site contacts
- Manage accounts, invoicing and payments
- Recruit, onboard and manage workers and contractors
- Meet safety, insurance, legal and regulatory requirements
- Improve our website, services and customer experience
- Maintain business and compliance records
- Send service updates or marketing communications where permitted
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
5. Disclosure of information
We may disclose personal information where reasonably necessary to:
- Our employees and approved contractors
- Technology, website hosting, accounting, payment and business service providers
- Insurers, professional advisers and regulatory authorities
- Clients or site representatives where necessary to coordinate services
- Government agencies or other parties where required or authorised by law
We do not sell or trade personal information.
6. Overseas disclosure and cloud services
Some technology and cloud service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and consistently with the Australian Privacy Principles.
7. Cookies and website analytics
Our website uses cookies and similar technologies to operate correctly, understand how the site is used and improve the user experience.
We use Google Analytics to measure website traffic and behaviour, and Google Ads conversion tracking to measure the effectiveness of our advertising. These services may set cookies and collect information such as your IP address, device and browser details, and the pages you visit. Information collected by these services is subject to Google’s own privacy terms.
You can adjust your browser settings to restrict or disable cookies. Doing so may affect the operation of some website features.
8. Security and retention
We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
No internet transmission or electronic storage system is completely secure. We cannot guarantee the absolute security of information transmitted online.
We retain personal information only for as long as reasonably necessary for our business, contractual and legal obligations. Information that is no longer required will be securely destroyed or de-identified where appropriate.
9. Access and correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding. In limited circumstances, access may be refused where permitted by law, and we will explain the reason where required.
10. Privacy complaints
If you have a privacy question or complaint, please contact us using the details below. We will review the matter and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website with its latest revision date.
12. Contact us
Clean & Simple Property Services Pty Ltd
ABN: 92 775 299 034
Email: info@cleanandsimple.com.au
Telephone: 1300 785 991
Address: 19/210 Boundary Road, Braeside VIC 3195
Last updated: 8 September 2026